Frequently asked questions
Can't find your answer? Contact support from inside the app.
What works without a connection?
Every installed course, exercise, and review works fully offline. Progress is recorded locally and syncs safely on the next connection.
How does course generation work?
You define the goal and level. Mentora's cloud service builds the course step by step with live progress. The result is a standard course package added to your library.
What is BYOK?
You can register your own AI provider API key. It is encrypted immediately server side, never returned to the browser, and you keep only a secure reference.
How do I pay?
During alpha, subscriptions and credits are purchased through web checkout for users in Iran. Full pricing is displayed before you confirm.
What happens if my subscription lapses?
Your installed courses and local progress remain available. Premium cloud data is retained for six months after lapse.
Who can join the alpha?
The closed alpha is invite-only. Request access and invitations go out in the order they arrive.